فيرمونت بكين

ملاحظة أراء العملاء (رأي ALL) 4.2/5 249 أراء

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8 يونغ ان دونغ لي, شارع جيان جيو مين واي, مقاطعه شاويانغ, 100022 بكين, الصين

الوصف

خدمات الفندق الإضافية

  • يقع الفندق في قلب منطقة الأعمال المركزية في بكين.

  • تحتوي جميع غرف الضيوف على مياه Voss ومستلزمات استحمام Le Labo Rose 31.

  • توفر جميع غرف الأجنحة كرسي تدليك حتى يحظى ضيوفنا بوقت باعث على الاسترخاء.

  • يُعتبر مسرح Reignwood مكانًا مشهورًا للمناسبات الخاصة والراقية.

  • يأخذ منتجع ويلو ستريم الصحي زمام المبادرة في تقديم أجهزة للجسم متطورة أكثر نحافة.

الإقامات المتوفرة لدينا

موقع الفندق

فيرمونت بكين

8 يونغ ان دونغ لي, شارع جيان جيو مين واي, مقاطعه شاويانغ
100022 بكين
الصين

نظام تحديد المواقع العالمي (GPS):39.905488, 116.45205

الهاتف
فاكس +86 10 8507 3999

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  249 أراء

تقييم TripAdvisor  5.0/5  3,602 أراء

Enjoyable stay in a comfortable hotel. Will definitely return.

ملاحظة Tripadvisor 5.0/5

TakeMeHome101 تقييم TripAdvisor المعتمد

having read mixed reviews of the Fairmont here and on the Accor website, I was in two minds whether to take a chance. I am glad I did. The meet and greet service at the airport was efficient, and check-in went smoothly and efficiently. Wile there was no offer of a Accor status upgrade, I was already in a suite and so this is a rarity in any case, applying generally only to room upgrades. Room was large, as advertised and comfortable. Everything functional, super comfortable bed, with a somewhat average view (I was only on floor 19 so perhaps request floor 22 or 23). Lovely large bathroom, strong shower (although not convinced about the gold plating, which granted is starting to peel off). Grown Alchemist toiletries a pleasant change form standard Le Labo products (of which I am also a bit fan, but welcomes the introduction to new products, which I may seek out at home now - always a win for collabs I guess that's the point). Special shout out to Romney and Amazon in the Gold Lounge, as well as Camilla, Molly and the rest of the teams in restaurant, lift and door lobby, and a special shout out to Eric from Lunar 8, who greeted me like an old friend at every meeting, and made sure I was given plates of complimentary fruit to compensate for a few hours of blowers in the restaurant to dry out the just-shampooed floors. Another colleague (I did not note his name) went out of the way to arrange a special collection of rice dumplings to celebrate the upcoming Dragonboat Festival, to being home when I mentioned my wife was a fan. This despite them not being immediately available at the hotel. that is the kind of extra-special service I love from Fairmonts, and why I will certainly return to the hotel next time in Beijing. Language has been raised as an issue in other reviews, and while it is clear that most of the staff do not speak a huge amount of English, they speak more than I do mandarin, and I am in their country. I got the impression that the check-in team were almost a bit nervous with their English, but I cannot fault them for trying, and there were no issues caused throughout the stay. If any uncertainty, the hotel teams quickly whipped out their smartphones and translation apps solved the challenge immediately. I also got the impression that the staff really tried and all managed to communicate in basic English. Again, their English is far superior to my Chinese and I am in China so....

Dated, needs investment, terrible spa (mostly not working), decent breakfast

ملاحظة Tripadvisor 3.0/5

AMO308 تقييم TripAdvisor المعتمد

Liked: Breakfast was nicely catered, with fresh produce at a buffet, and separate hot plates, with an omelette chef who was very good. Room (Junior Suite, GOLD access) was spacious and the bed was comfortable. Staff were friendly, but level of spoken English were not good, except for 1 or 2 members. Similarly my Mandarin is terrible so we got by thanks to Google translate apps - they were always friendly and helpful. Gold lounge was a nice addition for a quick snack and or drink before leaving / arriving back after a long day sight seeing. Disliked · The spa is terrible. Dated and tatty. Steam rooms didn't work. Jacuzzi jets didn't work (2 did, but were barely effective / noticeable) with masking tape over the switches to operate. This spa needs serious investment. Very very disappointing, as booked because the hotel had a good spa (Fairmonts usually do have excellent spa facilities when they have one!) Rooms were too warm. I really dislike when a major hotel chain does not allow you to control individual room temperatures. Mine would not go lower than 19.5, which is too hot. Beijing was also unseasonably warm last week. Staff brought in a fan - noisy - and tried their best but that was all they could do they said. I wouldn't stay here again when I am back in Beijing, and it has surprised me that Fairmont have allowed the facilities here to date as they have.

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. It is with regret to hear that our team had failed to meet and exceed some of your expectations. Please rest assured that I already shared your feedback with all team members concerned and we are taking the appropriate measures to enhance it from each department. If you have any problems during you stay please contact with our Guest Relations Manager directly, we will be happy to serve you. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Faye ZHAO Guest Experience Director

Pathetic at Best

ملاحظة Tripadvisor 1.0/5

JaniseSingapore تقييم TripAdvisor المعتمد

On a Tuesday (26th March), the hotel was unable to serve any food- no room service, Cut was not operating. This is unbecoming of a 5* hotel. Also, hotel staff could not communicate in English and had to bring an app up to the room for help. Breakfast used to be delicious- but now quality and taste are poor. Dumpling skin is so thick- one might as well be eating dough. Chinese food variety and quality are very poor. Was not offered my Welcome drink despite staying for 10 nights. When asked, I was given a voucher. At the lounge, there was no one who could prepare drinks so I was given English tea..as my welcome drink.

Dear Ms.Janise, Thank you very much for taking the time to review our property on Tripadvisor. I'm really sorry that our team had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. I will do depth investigation base on your feedback. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel. Sincerely, Faye Zhao Guest Experience Director

Don't operate 24 hour room service

ملاحظة Tripadvisor 1.0/5

Suresh_Dissanayake المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I called the room service to eat something. The operator says room service is closed however menu says they operate 24 hours. Even in a 4 star business hotel room service operate 24 hours. I ended up starving in the night. Very disappointing.

Dear Suresh, Thank you very much for taking the time to review our property on Tripadvisor. I'm really sorry that our Food and Beverage team had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. I will do depth investigation base on your feedback. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel. Sincerely, Faye Zhao Guest Experience Director

Amazing value for money and great hotel for business

ملاحظة Tripadvisor 5.0/5

PilhionSylvain المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

The Fairmont hotel is one of my favorites hotels in Beijing. The 85 square meters executive suite which I usually stay in, are a great value for money and very comfortable. The bed is really comfortable, the bathroom totally amazing, and the walk in wardrobe top notch. There is even a separate dedicated space for make up. In the living area, the dark wood desk is a pleasure to work on, and the toilets in the reception room of the suites are great for guests when having a meeting. The gold executive lounge is perfect for work and meetings as well as for breakfast. Discretion and high quality service is all what this hotel is about. The room downstairs for breakfast is noisy and too small. This is why I always take my breakfast in the gold lounge. I regret that they don’t use anymore “Le Labo” shampoo and shower gel, which was great. The hotel rooms are a little old but extremely well equipped with air purifier, massage chairs, bath salts, iron and so on. Reception desk is helpful. Location very central and convenient. The gym is amazing, the swimming pool is but ageing but decent. Easy to get a cab. Food at the Western restaurant is good without being exceptional. The chicken and mushroom soup (room service) is my favorite. Room service staff doesn’t speak well english which led to some misunderstanding sometimes.

Dear PilhionSylvain, Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Zhao Guest Experience Director

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.